Refund policy

We put in a tremendous amount of effort to ensure that you absolutely love your product, but in case you would like to return it, we are happy to help!

We have a 7-day return policy, which means you have 7 days from the day your item is delivered to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Products that do not comply with these terms will be rejected for returns or exchanges.

 

 
A refund shall not be processed in the following cases:

• If a return is requested more than seven days after the date of delivery.

• If the item is worn, damaged, or not in its original packaging.

• To start a return, you can log in to your user account and register a return. 

Please note : Delivery fees are non-refundable.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

 

Can I return part of my order?

Products that are eligible for returns can be returned within 7 days of delivery, even if your order contains other non-returnable products.

 

Can I cancel my order?

You can cancel your order only if the order has not been processed for dispatch. Please note that once an order has been processed for dispatch, it cannot be cancelled. In case you’d like to cancel an order, please contact us.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you have already placed an new order (for an exchange) of the same product in a different size or colour - this will be considered a final sale and will not be eligible for return or re-exchange.

 

 

Incase you received a Damaged item or tampered item

We have a team running rigorous quality checks on all our products, before shipping the order to you. However, in case you receive a damaged product, please email us at info@stormyjeans.com with your order number and pictures of the damage in the product within 48 hours from the time of delivery. If the order qualifies for a replacement or a refund, a pick up will be scheduled. Please return the product in its original packaging. The new product will be dispatched once the damaged product is received back at the warehouse.

 

Incase of a Tampered item

At the time of delivery if you receive a shipment that is in a tampered state, we request you to not accept the parcel from the courier person and immediately inform us of the situation and we will help you further.

 

Incase of a Missing Item

At the time of delivery, if a part of your order is missing, we request you to email us at info@stormyjeans.com  with your order number, along with some images of the received products.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at  info@stormyjeans.com.

 Please note : Delivery fees are non-refundable.

 

 

We reserve the right not to proceed with the refund of products that

(i) are damaged (except where the return is on account of damaged goods having been delivered to you).

(ii) Product not preserved in its original condition, tags, and packaging.

If you need assistance with anything else, please reach out to us at info@stormyjeans.com 

On ground events/Pop-ups
We do not provide any returns/refunds/exchanges for products that are purchased at our on-ground/in-person events.